Refund policy

Return & Refund Policy

Last updated: May 14, 2026

Thank you for shopping with Dream Sleep. We want you to be completely satisfied with your purchase. This policy outlines our return and refund procedures.

Refund Eligibility

We offer refunds within 14 days of delivery on eligible items. To be eligible for a refund, your request must be submitted within this window via email to our customer care team at bluemarketinggrp@gmail.com.

Hygiene-Sensitive Products

Due to the personal and hygiene-sensitive nature of our sleep masks, we do not require physical returns. Once a refund request is approved, you will not need to ship the item back. This protects both our customers and our quality standards.

How to Request a Refund

To initiate a refund, please email us at bluemarketinggrp@gmail.com within 14 days of delivery. Include your order number in the subject line and briefly describe the reason for your refund request. Our team will respond within 1-2 business days.

Refund Processing

Once your refund is approved, it will be processed to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take an additional 3-5 business days for the refund to appear on your statement.

Defective or Damaged Items

If your item arrives defective or damaged, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement or full refund at no additional cost to you.

Lost or Missing Packages

If your package is marked as delivered but has not arrived, please check with neighbors and household members, verify the shipping address on your order, and contact your local postal carrier with the tracking number. If the package cannot be located, email us at bluemarketinggrp@gmail.com. We will investigate and resolve lost package claims within 14 business days.

Order Cancellations

Orders can be cancelled within 2 hours of placement. After 2 hours, orders enter our fulfillment process and cannot be cancelled. If you wish to cancel an order, please email us immediately at bluemarketinggrp@gmail.com with your order number.

Non-Refundable Items

The following are not eligible for refunds: items requested for refund more than 14 days after delivery, items lost in transit due to incorrect shipping addresses provided by the customer, and items refused at delivery without prior communication.

Chargebacks

We work hard to resolve every customer concern directly. We kindly request that customers contact us at bluemarketinggrp@gmail.com to resolve any issues before filing a chargeback with their bank. Chargebacks filed without prior attempt to resolve directly with our team will be disputed with full transaction documentation.

For any questions about this policy or your order, please reach out to us at bluemarketinggrp@gmail.com. We aim to respond within 1-2 business days.

Dream Sleep
dreamsleepus.com