Shipping policy

Shipping Policy

Last updated: May 14, 2026

Thank you for shopping with Dream Sleep. This policy outlines our shipping procedures, timelines, and what to expect after placing your order.

Order Processing Time

All orders are processed within 2-4 business days after they are placed. Orders placed on weekends or holidays will begin processing on the next business day. You will receive a shipping confirmation email with tracking information once your order has been fulfilled.

Shipping Times

Once shipped, standard delivery times are 10-14 business days within the United States. Total estimated delivery time from order placement to arrival is approximately 12-18 business days.

Shipping times may vary slightly based on your location, carrier performance, and other factors outside of our control.

Shipping Rates

We offer free standard shipping on all orders within the United States. There are no hidden fees or additional shipping costs added at checkout.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery. Please note that it may take 24-48 hours for tracking information to update after shipment.

International shipping can occasionally have gaps in tracking updates between scans. If your tracking has not updated for several days, this is typically normal and does not indicate a problem with your shipment.

Carrier and Delivery

Orders are shipped through trusted carriers and handed off to USPS or another local carrier for final delivery. Delivery times are estimates and are not guaranteed by the carrier or by Dream Sleep.

Address Accuracy

It is the customer's responsibility to provide an accurate and complete shipping address at checkout. Dream Sleep is not responsible for orders shipped to incorrect addresses provided by the customer. If your order is returned to us due to an incorrect address, you may be responsible for additional shipping fees to resend the order.

If you need to update your shipping address after placing an order, please email us immediately at bluemarketinggrp@gmail.com. We can only update addresses if the order has not yet entered fulfillment.

Lost or Missing Packages

If your tracking shows the package has been delivered but you have not received it, please:

- Check with neighbors, household members, and other locations where packages may have been left
- Verify the shipping address on your order
- Contact your local postal carrier with the tracking number to inquire about delivery details
- Wait 2-3 business days as packages occasionally show as delivered before they physically arrive

If after these steps your package still cannot be located, please contact us at bluemarketinggrp@gmail.com. We will investigate and work to resolve lost package claims within 14 business days.

Damaged Packages

If your package arrives visibly damaged or the product inside is defective, please contact us within 7 days of delivery at bluemarketinggrp@gmail.com. Include photos of the damaged packaging and product, and we will arrange for a replacement or full refund at no additional cost to you.

Customs and International Orders

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country. Dream Sleep is not responsible for delays caused by customs processing.

Order Changes and Cancellations

Orders can be modified or cancelled within 2 hours of placement. After 2 hours, orders enter our fulfillment process and cannot be changed or cancelled. If you wish to modify or cancel an order, please email us immediately at bluemarketinggrp@gmail.com with your order number.

Shipping Delays

While we strive to deliver every order within our stated shipping windows, delays can occur due to factors outside of our control, including but not limited to:

- High order volume during sales or holidays
- Carrier delays
- Weather events
- Customs processing
- Address verification issues

We appreciate your patience in these situations and will provide updates as available.

For any questions about shipping or your order status, please contact us at bluemarketinggrp@gmail.com. We aim to respond within 1-2 business days.

Dream Sleep
dreamsleepus.com